We’re Flexible Like That
TGSE (The Golf Simulator Experts) cannot guarantee weather conditions.
We reserve the right to cancel or reschedule your rental prior to delivery if severe weather conditions are imminent, or if we have reason to believe that the equipment and/or visitors may be in danger. However, unless the weather is so bad as to risk our equipment or the safety of the users, we will leave the decision up to you since your area might not be as affected by weather conditions as another.
Some examples of severe weather include high winds (20 miles per hour), excessive rain, severe cold weather or snow, and lightening etc.
In the event of severe weather during the rental of a golf simulator, the customer is to immediately instruct all participants to exit the unit and allow us to secure or dismantle the structure. Use of the equipment should not resume until the severe weather has ended.
In the event of severe weather during the rental of a golf simulator, the customer is to immediately have all guests vacate the unit and move away to a safe location. Contact our office as soon as possible and inform us of any possible weather scenarios that may affect the rental date, so that we can determine if the event can go on or if the dates can be rescheduled.
Weather Related Cancellations
All cancellations due to weather will adhere to the following policy.
For weather-only related cancellations received 3 days prior to the event date, the deposit amount is not refunded. We will issue a raincheck for the deposit amount that will be good for 1 year from the date issued. Any payments made beyond the deposit amount will be refunded with no Cancellation Fee. *Raincheck terms and conditions apply.
Same day cancellations due to weather will only follow the policy above if the cancellation is received BEFORE the order has left the warehouse.
However, there will be NO refunds of any kind once the order has left our warehouse for delivery and/or has been set up; we have to pay our employees for their hard work and time and therefore will retain the full payment regardless of use.
Raincheck Terms and Conditions
Rainchecks must be used for an event scheduled within one year of the issued date, regardless of the date on which the order is placed. Rainchecks cannot be used for an event scheduled after the expiration date. Rainchecks must be used in full at the time of checkout. If your order is less than the raincheck amount, the remainder will not be refunded and cannot be used on any future orders. Once a raincheck has been redeemed on an order, that raincheck cannot be refunded nor reissued in the case of another cancellation.
If you need to cancel an order, would like to redeem a raincheck, or have any questions on the cancellation policies, please contact our office.